Solutions

Industries

Customer Service Outsourcing Reimagined
AI + Humans That Drive Conversions

Cut costs, boost CSAT, and scale 24/7 with our hybrid customer experience teams — trained on your workflows and powered by next-gen AI.

Trusted by 300+ brands. Delivering human empathy with AI precision since 2005.

Delivering Top-Tier Support Since 2005

Advanced AI Chatbot

200+ In-house CX Experts

300+ Successful Clients

Start free trial

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Customer Support That Actually Supports

Why does my tracking say delivered when I only got part of my order?
I'm so sorry. Sometimes items ship separately. I’ll help track the rest for you.
Z
Why was I billed to my old address after I updated it?
Really sorry for that. I’ll check what happened and make it right.
Z
Why did my subscription renewal fail with a valid card?
That shouldn't have happened. Let me dig in and fix this for you right away.
Z
How will billing change if I upgrade mid-cycle?
You’ll only be charged the difference. I can walk you through it.
Z
Is this product actually compatible with my device?
Great question! Let’s double-check together to be sure.
Z
Only one of my promo codes worked. Can you fix it?
I’ve got you. Let’s see what went wrong and make it right.
Z
I canceled my order, but it still shipped. Why?
I'm really sorry. That shouldn't have happened. I'll sort this out.
Z
Can I get a refund for the price drop after I ordered?
Totally get it. I’ll check if you’re eligible and help from there.
Z
I checked out as a guest and lost my receipt—help?
No worries! I’ll help locate your order and resend the receipt.
Z
Terribly sorry! I’ll report this right away and keep you updated.
Guest checkout issue fixed right away.
Z
Can I add multiple addresses under one account?
Yes, you can. I’ll show you how to set that up.
Z
Why was my account deactivated without notice?
I’m really sorry you weren’t notified. Let’s figure out what happened.
Z
My refund was approved, but I haven’t received it. Can you trace it?
Absolutely! I’ll look into it right away. Please allow me a moment.
Z
Can you verify our nonprofit tax-exempt status?
Yes! I’m happy to help with that. Just a quick check and you're good.
Z

Where the best brands build smarter chats.

Global businesses — 300+ and counting — trust ZenConnex

Start free trial

Why ZenConnex is Different (and Better)

Experience-driven. AI-powered. People-backed. That’s our difference. Two decades of intelligent call center services expertise combined with enterprise-grade AI and an in-house team of CX pros. Here're some impact points which tell why this hybrid support solution is all what you need.

ZenConnex success is not just our tech. It's the people, process, and experience behind it.

Engagement That Converts

Boost Positive Reviews

Book More Appointments

Resolve Faster on First Contact

A hybrid foundation that blends human intelligence, industry depth, and AI precision.

Boost Onsite Conversions

Slash Response Time

Leverage Upselling & Cross-selling

Turn Customers into Loyal Buyers

Real results come from real people, real expertise, and real AI innovation.

Reduce Complaints Significantly

Boost Business Beyond Borders

Capture After-Hours Sales

Save Big & Adjust Focus

zenconnex-success

ZenConnex success is not just our tech. It's the people, process, and experience behind it.

Engagement That Converts

Boost Positive Reviews

Book More Appointments

Resolve Faster on First Contact

zenconnex-success

Our Customer Experience Metrics Speak for Themselves

zenconnex-success

95%

CSAT Score

zenconnex-success

19s

First Response Time

zenconnex-success

29s

Average Response Time

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99.7%

Uptime

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2.6M+

Customer Interactions Handled

Industries Where Our Expertise Runs Deep

Backed by 200+ experts and two decades of deep industry experience, ZenConnex gives you an invaluable edge.

ecommerce-industry

E-Commerce

saas-industry

SaaS

real-estate-industry

Real-Estate

automobile-industry

Automobile

health-industry

Health, Wellness & Fitness

gaming-industry

Gaming

attorney-industry

Attorney

fintech-industry

Fintech

retail-industry

Retail

education-industry

Edtech, Universities & Colleges

travel-industry

Leisure, Travel & Tourism

distribution-logistics-industry

Distribution & Logistics

How It Works

In 24 Hours

We extract data from your website and assets to begin training your AI chatbot. In-house human CX Expert training kicks off if subscribed.

In 48 Hours

Your AI chatbot goes live in a controlled test environment to handle QA team chats. Human CX staff complete post-training assessments.

In 72 Hours

AI chatbot is ready. Human CX team is ready. Chat widget is embedded on your site. Conversions, leads, and customer smiles start rolling in.

In 96 Hours

First daily chatbot review and tuning session by our CX and AI experts. This continues every day.

Pushes Data Seamlessly to your Favourite Platforms

We speak 57+ languages so you don’t have to.

Break language barriers and scale globally, without juggling multiple CX teams.

Trusted by enterprises. Loved by their customers.

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose

Co-Founder

Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman

Digital Transformation Strategist

iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal

Founder & CEO

CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega

Senior Client Success Manager

Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan

Digital Marketing Manager

Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju

Founder and CEO

Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg

Co-Founder and CEO

MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai

Founder & CEO

Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers

CEO

GoZone WiFi

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose

Co-Founder

Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman

Digital Transformation Strategist

iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal

Founder & CEO

CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega

Senior Client Success Manager

Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan

Digital Marketing Manager

Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju

Founder and CEO

Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg

Co-Founder and CEO

MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai

Founder & CEO

Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers

CEO

GoZone WiFi

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose

Co-Founder

Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman

Digital Transformation Strategist

iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal

Founder & CEO

CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega

Senior Client Success Manager

Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan

Digital Marketing Manager

Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju

Founder and CEO

Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg

Co-Founder and CEO

MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai

Founder & CEO

Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers

CEO

GoZone WiFi

Unlock Smarter Support

Find answers to common questions about our AI-enhanced, expert-managed live chat solutions.

Let’s Make It Happen

Start your free pilot or book a call today. With ZenConnex, great customer experiences aren’t just possible, they’re inevitable.

Start free trial

Book a discovery call

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