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Why Our Call Center Stands Out

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Experienced CX Experts Making a Real Difference
Our professional CX agents set the standard in inbound support, outbound campaigns, and strategic telemarketing.
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Cut Cost, Maximized ROI
We offer cost-effective outsourcing solutions that balance quality and efficiency to drive long-term business success.
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Omnichannel Technology
Leveraging advanced CRM, CMS, & multi-channel integration capabilities to deliver seamless customer service.
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Proven Customer Satisfaction
A solid track record of pro-quality interactions resulting in high Net Promoter Score & near-zero Customer Effort Score.
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Real-Time KPI Tracking
Complete analysis and reporting across all call center functions for continuously optimizing strategies and customer satisfaction.

Powerful, Data-Driven Insights That Revolutionize Your Call Center Operations

Leverage real-time analytics and performance metrics to streamline operations, improve agent productivity, and enhance customer satisfaction. Our data-driven approach helps you make smarter decisions and achieve consistent call center success.

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98%
Customer Satisfaction Rate
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< 30 sec
Average Response Time
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95%
CSAT Score
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1.4x
Faster Support-Driven Growth

Deploy ZenConnex’s Comprehensive Call Center Services Easily

Empower your business with the industry’s most versatile and fully in-house 24/7 customer support team in 4 simple steps

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Step 1 - Fill in Your Details

Kick off your 10-day no-obligation pilot by submitting a few basic details & gaining access to your ZenConnex dashboard - you can specify your outbound, inbound, and telemarketing needs.

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Step 2 - Provide Training Materials

Inside your ZenConnex dashboard, share your FAQs, scripts, product information, and target audience details with our CX experts to align with your goals. If there’s any confusion, our professional team will walk you through it.

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Step 3 - Integrate ZenConnex’s Support Tools

Our experts will integrate with your call systems into your existing workflow. Whether you need inbound support, outbound calling capabilities, or telemarketing support, our CX experts will deploy everything for optimal performance.

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Step 4 - Your Multi-Channel Pilot Goes Live!

The 10-day pilot has begun across all requested channels. Now, sit back and track our performance in real time. Stay in touch with your Dedicated Manager to share feedback, implement changes, and see how we exceed your CX expectations.

Deep Expertise Across Industries

Since 2005, we have been assisting companies in connecting with customers effectively. Our BPO solutions have been refined and customized, delivering superior results across numerous industries.

E-Commerce

24/7 E-commerce Support for Maximum Conversions and Loyalty

ZenConnex offers end-to-end call center solutions specifically designed for e-commerce brands. We offer 24/7 order processing, product details, returns assistance, and technical support.

We have decreased cart abandonment, order confirmation, and delivery management. We do personalized upselling, cross-selling, and customer win-back campaigns.

This comprehensive approach creates a seamless customer support that boosts satisfaction, increases average order value, and significantly improves customer lifetime value - positioning your brand as genuinely customer-centric.

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Trusted by enterprises. Loved by their customers.

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose
Benjamin Rose
Co-Founder
Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman
Fazal Rehman
Digital Transformation Strategist
iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal
Amareen Dhaliwal
Founder & CEO
CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega
Tara Vega
Senior Client Success Manager
Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan
Tim Duncan
Digital Marketing Manager
Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju
Shiva Sitamraju
Founder and CEO
Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg
Raphael Strausberg
Co-Founder and CEO
MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai
Ashlee Sarai
Founder & CEO
Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers
Todd Myers
CEO
GoZone WiFi

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose
Benjamin Rose
Co-Founder
Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman
Fazal Rehman
Digital Transformation Strategist
iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal
Amareen Dhaliwal
Founder & CEO
CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega
Tara Vega
Senior Client Success Manager
Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan
Tim Duncan
Digital Marketing Manager
Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju
Shiva Sitamraju
Founder and CEO
Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg
Raphael Strausberg
Co-Founder and CEO
MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai
Ashlee Sarai
Founder & CEO
Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers
Todd Myers
CEO
GoZone WiFi

Exemplary Support and Seamless Collaboration

ZenConnex has proven to be an invaluable asset to our company, driving our customer service to new heights and helping us to provide unparalleled support to our learners. We highly recommend their services to any business looking to enhance their customer engagement and satisfaction.

Benjamin Rose
Benjamin Rose
Co-Founder
Trainer Academy

Excellent Service from ZenConnex

We have outsourced our chat operations with ZenConnex for almost 5 years, they have never let us down.

Fazal Rehman
Fazal Rehman
Digital Transformation Strategist
iCademy ME

A Trusted Partner in Our Multi-Million Dollar Growth

We have been working with ZenConnex for over 5 years. Since the beginning, they have been an essential part of increasing our revenue and making a multi million dollar company. We are so grateful for their support and help and have use them for other companies after and recommended them to all of our friends. I Strongly suggest you use them, especially their phone support.

Amareen Dhaliwal
Amareen Dhaliwal
Founder & CEO
CCRPS Inc

A Trusted First Line of Support for 5 Years

Over the last 5 years, ZenConnex has provided 24/7 live chat support to Pinsight, our valued clients, administrators, and simulation participants. We have placed immense trust in the proficient agents at ZenConnex, as they are the first line of support for all our users. With unwavering dedication, ZenConnex ensures the seamless delivery of chat support, with quick response times and accurate answers. Our visitors can rest assured that they are getting vital resources necessary for their optimum performance and engagement with our software.

Tara Vega
Tara Vega
Senior Client Success Manager
Pinsight

A Dependable, Hard-Working Team We Trust

These guys are very professional, organised, systematised and hard working. My company has been working with them for several years. Value for money is also good.

Tim Duncan
Tim Duncan
Digital Marketing Manager
Fortidia

Best Customer Experience, More Sales

I have been working with ZenConnex for many years. Their team is highly professional and gets the job done. Online customers ask clearly that they want to talk to humans only. ZenConnex team has spent time to learn our product and answers queries on our website better than anyone. This has resulted in a better customer experience and more sales for us. I highly recommend ZenConnex!

Shiva Sitamraju
Shiva Sitamraju
Founder and CEO
Blockonomics

Fast Learners, Easy to Work With

Working with ZenConnex is incredibly easy. Utsav and the team are super fast learners, available, and know how to follow guidelines. Super happy working with them! :)

Raphael Strausberg
Raphael Strausberg
Co-Founder and CEO
MyPinkBus

Love the Live Chat with Real Agents!

I've been using ZenConnex for a few years and they are absolutely great. Great service, fast responses, very easy to work with. I highly recommend this service. I love the live chat option where a live agent responds to your inquiries!! It's definitely worth it!

Ashlee Sarai
Ashlee Sarai
Founder & CEO
Mink Envy Lashes

ZenConnex Helps Turn Website Visitors into Leads

I have been using this team for several years now. They have helped generate leads from my website and also they do a good job directing web users to get the info they are looking for. Thanks team!

Todd Myers
Todd Myers
CEO
GoZone WiFi

Your Call Center Questions, Answered

Browse our FAQs to learn how ZenConnex can support your outsourcing goals.

It’s Time to Begin

Launch your no-obligation pilot project or schedule an introductory call. Complete Customer Success awaits.

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24/7 coverage available

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99%+ call answer rates