AI Chatbot Set Up, Trained, Improved & Backed 24/7 by In-house CX Pros Team. Hybrid Outsourced Live Chat Services, Fully Managed for You.
2 Decades' Support Experience
Advanced Generative AI Models
200+ In-house CX Experts
300+ Successful Clients
Smart AI meets seasoned CX professionals for seamless live support
Trained, embedded, reviewed and refined daily by our in-house CX experts.
AI chatbot setup and seamless website integration on website, Messenger, or Slack
Custom training using your brand’s tone, website content & sitemap data, FAQs, workflows and other data sources
Daily analysis, tuning and improvements by our staffed CX operations team
Proactive customer engagement and highly personalized responses in real-time, customized to each customer’s unique journey
Platform-agnostic integrations (Shopify, BigCommerce, WordPress, Magento, and more)
Monthly subscription. No commitments needed
Ideal for businesses looking to scale support while keeping costs lean.
We extract data from your website and brand assets to begin training your AI chatbot. In HITL+ plan, our in-house CX experts also start hands-on training immediately.
Your AI chatbot enters a controlled testing environment, interacting with QA teams. Meanwhile, our human CX team completes advanced training and readiness checks.
Your AI chatbot is fully trained and deployed. Human CX support is in sync. The chat widget is embedded on your website. Conversions, leads, and customer satisfaction begin flowing.
We conduct the first of many daily chatbot performance reviews and tuning sessions, led by our AI and CX experts. Continuous improvement begins here.
We turn every conversation into an opportunity for growth with our tried and tested hybrid AI-human approach.
We have smart human talent and diligent AI strategies to help you get more conversions and sales leads.
AI and human specialists transform visitors into valuable leads with proven conversation strategies.
AI resolves common issues on the spot and connects with human agents for complex technical assistance.
Enhance your app experience with our instant AI chatbot setup and real-time human assistance.
Streamline appointment scheduling with intelligent calendar coordination and seamless reschedule support.
Support your customers across multiple social media touchpoints with our consistent AI + human messaging service.
ZenConnex is known for turning live chat support service into the magic of productivity and results. We ensure your journey is smooth from the first automated reply to the last lead.
A powerful blend of sentiment analysis backed generative AI and trained in-house live chat professionals.
Instant response to customer enquiries with accurate, conversational AI support trained on your business.
Continuously refines chatbot responses through LLM-based HITL-oriented QA and training.
Supports global customers with real-time answers in multiple languages, without missing a beat.
Our human agents respond in under 19 seconds, with an average reply time of just 29 seconds.
Our team has successfully handled over 2.6 million customer conversations and counting.
Proactively engages visitors with smart messages that guide them to key chatbot actions.
Monitor chat performance by tracking lead captures, product sales, newsletter signups, etc.
Captures and uses key user data to personalize chats and trigger automated workflows.
Diligent first-contact resolution strategy backed by availability-based escalation protocols.
Validates and structures user input to streamline data capture and conversation logic.
Organizes users by behavior or attributes to deliver targeted chat experiences.
Launches interactive apps, forms, or tools right inside the chat experience.
Tailors your chat widget to match your website’s design and brand identity perfectly.
Connects with 1,000+ business apps, CRMs, helpdesks, and platforms seamlessly.
Instant lead and support alerts via email and text, routed by our AI, supervised by humans.
Real-time chat transcripts, insights, agent performance, customer data, all in one place.
Dedicated manager as your single touchpoint for seamless coordination and clarity.
Get up and running fast with superfast onboarding and full quality assurance.
Your customers are supported 24/7 with more than 99% uptime even during peak traffic.
Access our advanced hybrid live chat software at zero added cost, ensuring smooth AI-human transfer.
Stays fully compliant with global data privacy standards during every interaction.
Flexible, month-to-month engagement. Stay because it works, not because you're locked in.
10-day free trial so you can experience real results before committing a single penny or day.
From Fortune 500s to fast-growing startups
No freelancers, no sub-outsourcing
Seamless conversations beyond language barrier
Leveraging the best of homegrown AI lab
Live chat, email, social, helpdesk, voice, and beyond
E-commerce, SaaS, Healthcare, Finance, Retail & more
Our chat response times plummeted from minutes to under 30 seconds, delighting customers and reducing complaints. The ZenConnex approach is truly seamless.
ZenConnex cut patient complaints from nearly 29% to just over 3% within a few months. The mix of AI and trained agents is the perfect balance.
Booking conversions soared by over 50% with real-time chat assistance. It's not just AI—it's the entire experience that's transformed.
Our 5-star reviews doubled in just six months. AI precision paired with human empathy—that's the ZenConnex difference.
Scheduled consultations rose by 35% within two months. The onboarding with the account manager was smooth and effective.
First Contact Resolution shot up from 66% to over 90% during our peak season—a game changer in customer satisfaction.
With multilingual support, we entered five new territories and grew overall sales by nearly 31%. Expanding globally has never been easier.
After-hours bookings jumped 41%, thanks to 24/7 availability. We never miss a potential customer now.
We sliced our support lead-generation budget by almost 48% while streamlining operations. ZenConnex helped us focus on core business.
Response times dropped from over 7 minutes to just 30 seconds in under three weeks. That's Intel-level speed—without compromising quality.
Repeat purchases climbed by 25% in the first year, generating over half a million dollars in additional revenue. Customer loyalty finally scaled with us.
Complaints are nearly non-existent, and chat sentiment analysis means issues get resolved before they escalate—truly proactive support.
Our chat response times plummeted from minutes to under 30 seconds, delighting customers and reducing complaints. The ZenConnex approach is truly seamless.
ZenConnex cut patient complaints from nearly 29% to just over 3% within a few months. The mix of AI and trained agents is the perfect balance.
Booking conversions soared by over 50% with real-time chat assistance. It's not just AI—it's the entire experience that's transformed.
Our 5-star reviews doubled in just six months. AI precision paired with human empathy—that's the ZenConnex difference.
Scheduled consultations rose by 35% within two months. The onboarding with the account manager was smooth and effective.
First Contact Resolution shot up from 66% to over 90% during our peak season—a game changer in customer satisfaction.
With multilingual support, we entered five new territories and grew overall sales by nearly 31%. Expanding globally has never been easier.
After-hours bookings jumped 41%, thanks to 24/7 availability. We never miss a potential customer now.
We sliced our support lead-generation budget by almost 48% while streamlining operations. ZenConnex helped us focus on core business.
Response times dropped from over 7 minutes to just 30 seconds in under three weeks. That's Intel-level speed—without compromising quality.
Repeat purchases climbed by 25% in the first year, generating over half a million dollars in additional revenue. Customer loyalty finally scaled with us.
Complaints are nearly non-existent, and chat sentiment analysis means issues get resolved before they escalate—truly proactive support.
Our chat response times plummeted from minutes to under 30 seconds, delighting customers and reducing complaints. The ZenConnex approach is truly seamless.
ZenConnex cut patient complaints from nearly 29% to just over 3% within a few months. The mix of AI and trained agents is the perfect balance.
Booking conversions soared by over 50% with real-time chat assistance. It's not just AI—it's the entire experience that's transformed.
Our 5-star reviews doubled in just six months. AI precision paired with human empathy—that's the ZenConnex difference.
Scheduled consultations rose by 35% within two months. The onboarding with the account manager was smooth and effective.
First Contact Resolution shot up from 66% to over 90% during our peak season—a game changer in customer satisfaction.
With multilingual support, we entered five new territories and grew overall sales by nearly 31%. Expanding globally has never been easier.
After-hours bookings jumped 41%, thanks to 24/7 availability. We never miss a potential customer now.
We sliced our support lead-generation budget by almost 48% while streamlining operations. ZenConnex helped us focus on core business.
Response times dropped from over 7 minutes to just 30 seconds in under three weeks. That's Intel-level speed—without compromising quality.
Repeat purchases climbed by 25% in the first year, generating over half a million dollars in additional revenue. Customer loyalty finally scaled with us.
Complaints are nearly non-existent, and chat sentiment analysis means issues get resolved before they escalate—truly proactive support.
Everything you need to know about outsourcing chat support with ZenConnex.
Start your free pilot or book a call today. With ZenConnex, great customer experiences aren’t just possible, they’re inevitable.
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