Retail Customer Support

What’s Blocking Your Sales?

From Problems to Solutions

What’s Blocking Your Sales?

Workload during peak season

Constant requirement for 24/7 help

Difficulty in product explanation to customers

Dropped shopping carts

Issues in handling leads

Support is restricted to business hours

From Problems to Solutions

Workload management during peak season

24/7 availability for customers

Detailed product explanation if needed

Reduced cart abandonment cases

Better lead management

Continuous customer support, day and night

Why Choose Us?

Smart, scalable, and human. Here’s why retail brands trust ZenConnex:

Fully in-house team of 200+ human agents

Flexible month-to-month service without contracts

Sending you instant updates

Free setup included

Seamless handoff from AI to live agents for complex cases

Specialized training for agents to boost effectiveness

Consolidated support services via calls, chats, emails, and social media

Periodic follow-ups

Simplifying the payment process

Warm and helpful agents

Instant answers to general questions via AI bots

Rapid responses driving higher conversion rates

How Does it Work?

Intelligent System Integration

We combine AI and human assistance within your organization's website, CRM, and communication platforms. Our technical specialists handle the complete setup without disrupting your ongoing tasks.

Unified Customer Assistance

Our omnichannel assistance seamlessly connects with your communication platforms, such as chat, phone, email, social media, and website. We prepare your AI models and human representatives to align with your unique requirements.

Connecting With Clients

The moment a prospective client contacts us via phone, chat, email, or social media, our expertly trained AI tools spring into action. It collects all the necessary details and responds to fundamental inquiries immediately.

Ongoing Enhancement

Our human agents and AI models are perpetually educated with the latest findings and optimal methods. They enhance and acquire knowledge as they develop, adjusting and innovating in each dialogue, responding more quickly without compromising quality.

AI-Driven Initial Interaction

AI is the first thing a customer interacts with when they visit your website. The AI models communicate with you to learn about your company and your uncertainties, which helps you make sense of the situation.

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In-Depth Knowledge of the Platform

We teach your human agents and AI models about your brand voice, policies, services, and other things. This guarantees that the agents and AI will help your clients as much as possible.

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Retail Customer Experience Made Easy

Where the best brands build smarter chats.